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The Customer Incident Form is for registering warranty claims for Yakima/Whispbar product failures after installation or during use. Please note that you are required to submit your proof of purchase as well as photos to assist us in resolving your claim. If you require assistance with installing or using your product please refer to your fitting instructions or contact your dealer.
This limited lifetime warranty covers all Yakima Australia Pty Ltd and rack components manufactured by Yakima Australia Pty. (Yakima), and is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labour, subject to the limitations and exclusions described in this warranty. Yakima may elect, at its option, not to repair or replace a defective product, in which case Yakima will issue to the original retail purchaser, at Yakima’s option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new Yakima products or rack components.
This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial use, accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original retail purchaser.
If a product is believed to be defective, the original retail purchaser should contact the Yakima dealer from whom the purchase was made, who will give the original retail purchaser instructions on how to proceed. If the original retail purchaser is unable to contact the Yakima dealer or the dealer is not able to remedy the defect, the original retail purchaser should contact Yakima by e-mail at [email protected], or phone 1800 143 548 for shipping instructions.
Upon contacting Yakima directly, a Yakima technician will provide the original retail purchaser with appropriate instructions for returning the product to Yakima. The original retail purchaser will be responsible for the cost of mailing the product to Yakima. In order to receive any remedy under this warranty (either from a Yakima dealer or from Yakima directly), proof of purchase in the form of an original purchase invoice or receipt is strictly required. Lifetime warranty applies to all products manufactured after January 1, 2006.